Question 1

How do I create a SENTIQUO account?

Accepted Answer

To create an account, click the 'Book Demo' button on our homepage. Our team will guide you through the onboarding process, including account setup, integration configuration, and initial compliance mapping.

Question 2

What integrations does SENTIQUO support?

Accepted Answer

SENTIQUO integrates with major CRM systems, banking platforms, and data providers including Salesforce, HubSpot, and various Open Banking APIs. We also offer a REST API for custom integrations.

Question 3

How long does implementation take?

Accepted Answer

Most implementations are completed within 2-4 weeks, depending on the complexity of your existing systems and the scope of compliance requirements. Our team provides dedicated support throughout the process.

Question 4

Which FCA regulations does SENTIQUO cover?

Accepted Answer

SENTIQUO covers a comprehensive range of FCA regulations including Consumer Duty, SM&CR, MiFID II reporting, AML/KYC requirements, and financial promotions compliance. Our platform is continuously updated as regulations evolve.

Question 5

How does SENTIQUO stay current with regulatory changes?

Accepted Answer

Our dedicated regulatory team monitors FCA publications, consultation papers, and policy statements daily. Updates are automatically reflected in our compliance rules engine, ensuring you're always aligned with current requirements.

Question 6

Can SENTIQUO generate FCA reports automatically?

Accepted Answer

Yes, SENTIQUO automates the generation of various FCA reports including REP-CRIM, Gabriel submissions, and Consumer Duty board reports. Reports can be scheduled or generated on-demand.

Question 7

Is SENTIQUO SOC 2 certified?

Accepted Answer

Yes, SENTIQUO maintains SOC 2 Type II certification, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy. Audit reports are available upon request under NDA.

Question 8

Where is my data stored?

Accepted Answer

All data is stored in UK-based data centres with enterprise-grade encryption at rest and in transit. We maintain strict data residency controls to ensure compliance with UK data protection requirements.

Question 9

How does SENTIQUO handle data retention?

Accepted Answer

Data retention policies are configurable based on your regulatory requirements. By default, we retain compliance records for 7 years in line with FCA expectations, with secure deletion options available.

Question 10

What pricing plans are available?

Accepted Answer

We offer flexible pricing based on your organisation's size and compliance needs. Contact our sales team for a customised quote that reflects your specific requirements.

Question 11

Is there a free trial available?

Accepted Answer

We offer a guided pilot programme that allows you to experience SENTIQUO with a subset of your compliance workflows before committing. Contact us to discuss pilot options.

Question 12

What support is included?

Accepted Answer

All plans include access to our help centre, email support, and regular compliance updates. Premium plans include dedicated account management, priority support, and quarterly business reviews.

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